2022

Top BPO Company in New York City - 2022

LAST UPDATED 25 Jan, 2022
21 Firms
All Filters
List of the Top BPO Company in New York City

Hands On Tap is a cloud-based Virtual Assistant service that provides administrative assistance to real estate professionals. They are available 24×7, so you don’t have to be! Clients customize the services they want from us and about geographic limitation: we can serve clients anywhere in USA or Canada. We have VAs based in NYC with offshore workers like those located in Philippines.

Service Focus
35%
23%
8%
33%

Dynanet has been at the forefront of innovation since it was founded. Not only does this company have a proven track record for success, but they continue to innovate and provide innovative solutions that foster growth in their industry both now and down the road as technology changes rapidly today vs 10 years ago when companies had less options available on what tools were being used!

Service Focus
22%
29%
20%
29%

One of the biggest problems faced by businesses today is a lack in manpower. With Virtuous Outsourcing’s outbound and in-country call center services, you can save yourself from this issue.” A major source for every organization

Service Focus
2%
60%
16%
22%

Sound Telecom offers a range of communication related services, from answering calls to providing inbound customer service for various industries. They provide these services through three divisions: Solaxis (offering unified communications), InBound Call Center Solutions and Phone Answering Services. Sound Telecom provides both phone answering and call center solutions that can be customized for the needs of any industry.

Service Focus
18%
27%
43%
13%

At Echo Comm nyc, they offer many data options to choose from. Whether you want unlimited cellular or just basic internet service with voice minutes included – it’s all available! To help people tap into their true selves, at Echo Comm nyc we provide cutting edge technology and services customized just for you.

Service Focus
23%
17%
42%
18%

White Feather BPO has been in the Business Process Outsourcing service since the 2009. With a focus on the IT companies, Real Estate Companies and other types of organizations that require professional business process management services we have become one of Denver’s most established brands!

Service Focus
20%
8%
46%
26%

Callmax is committed to boosting your bottom line through our full range of outsourced business solutions. Our bilingual, highly qualified support staff are available 24/7 so you can optimize efficiency and maximize productivity in a timely manner with minimal interruption to the operation on which they’re assisting.

Service Focus
17%
46%
24%
13%

EZ TELECOM is a US based multi-channel contact center. We provide telemarketing and call-center services to the trade, publishing industry as well as other companies in that sector of business which need an extensive amount of customer support from time spent on hold or waiting for someone else’s attention!

Service Focus
20%
20%
30%
31%

EXL is a business process solution company that provides involved services in order to improve the customer’s experience. EXL creates the foundation for our clients, and is a leading provider of business process solutions. EXL’s integrated services include industry knowledge that have driven them to be one of the best in their field.

Service Focus
21%
13%
7%
59%

The ICCS team is the most qualified and experienced in IT. With over fifteen years of expertise, we can provide you with any type or brand computer equipment that will help grow your company’s success! We take pride in our 15 years of experience and specialize in developing tailored IT solutions for clients.

Service Focus
37%
24%
31%
8%

GetCallers is a pioneer among virtual call centers and freelancers companies, which provides business outsourcing across a range of services for global organizations. GetCaller’s team includes highly trained professionals in various fields such as finance or marketing who are eager to share their knowledge with other people looking to build up their own businesses from the ground level.

Service Focus
56%
5%
22%
16%

Oncalla is the answer for all your on-demand customer service needs. We provide Virtual Assistant Service, Inbound Call Center Services and a range of other professional solutions that will suit any business’ wants or requirements! The team at OnCallA are here to help you achieve success through our expertise in telephony technology combined with advanced algorithms designed specifically for each industry’s unique nuances

Service Focus
58%
1%
20%
21%

Callmax is committed to boosting your bottom line through our full range of outsourced business solutions. Our bilingual, highly qualified support staff are available 24/7 so you can optimize efficiency and maximize productivity in a timely manner with minimal interruption to the operation on which they’re assisting.

Service Focus
17%
46%
24%
13%

Hands On Tap is a cloud-based Virtual Assistant service that provides administrative assistance to real estate professionals. They are available 24×7, so you don’t have to be! Clients customize the services they want from us and about geographic limitation: we can serve clients anywhere in USA or Canada. We have VAs based in NYC with offshore workers like those located in Philippines.

Service Focus
49%
3%
22%
25%

Rely Services is a top-ranked Business Process Outsourcing company with an innovative and high performing BPO service. They provide their clients over 400+ outsourced services worldwide, including human resources management for all your international needs! Rely Services is a company that specializes in Business Process Outsourcing.

Service Focus
25%
15%
23%
38%

EXL is a business process solution company that provides involved services in order to improve the customer’s experience. EXL creates the foundation for our clients, and is a leading provider of business process solutions. EXL’s integrated services include industry knowledge that have driven them to be one of the best in their field.

Service Focus
21%
13%
7%
59%

Sound Telecom offers a range of communication related services, from answering calls to providing inbound customer service for various industries. They provide these services through three divisions: Solaxis (offering unified communications), InBound Call Center Solutions and Phone Answering Services. Sound Telecom provides both phone answering and call center solutions that can be customized for the needs of any industry.

Service Focus
25%
29%
6%
40%

The SEIU Communications Center is always on-the-go. With state of the art call handling, predictive outbound and inbound dialing systems they are able to provide rapid response for any situation that may arise within a company or community organization SEIU’s Communications Center utilizes the latest in predictive technology to provide rapid response.

Service Focus
17%
9%
25%
49%

GetCallers is a pioneer among virtual call centers and freelancers companies, which provides business outsourcing across a range of services for global organizations. GetCaller’s team includes highly trained professionals in various fields such as finance or marketing who are eager to share their knowledge with other people looking to build up their own businesses from the ground level.

Service Focus
56%
5%
22%
16%

Callmax is committed to helping you boost your business through our full range of outsourced solutions. Our bilingual, highly-qualified staff are ready with the knowledge and expertise that will be sure make a difference for any company in need! Call Max offers turnkey packages including everything needed from an accounting system all the way through international marketing campaigns

Service Focus
17%
46%
24%
13%

USA-Connect is a knowledge based services company that brings you tomorrow’s solutions today. We provide communications for national and international clients with the latest in cutting edge technology, while keeping your account up to date on all of our industry trends so it can be an invaluable asset when looking into future investments or opportunities!

Service Focus
22%
27%
15%
36%

Expert Answers To Common Questions:

  1. Are BPO companies worth it?
  2. How much do BPO companies charge?
  3. How do BPO companies work?
  4. What are the types of BPO services?
  5. What does a BPO company do?
Are BPO companies worth it?

BPO companies come with a couple of advantages that should convince you whether it is something that will work for your business or if it will be worth it. One of which is cost. Some services you’ll have to do in your company will cost more unlike when you’ll be hiring a BPO company. Take, for example, an outsourced IT support position, one way you’ll surely get reduced costs is that you don’t have to start spending money on getting a laptop or computer system rather the outsourcing company uses theirs, saving you some money. Also, you can be able to focus on more important work while outsourcing company deals with the non-primary ones. Working with a BPO company also means you’re contracting out your work to professionals who will make use of technology and best practices to get you results.
There can also be issues from hiring BPO companies and they include possible security issues because you’re given out some of your information to the outsourcing company. Also, you can get to pay some extra hidden costs.

How much do BPO companies charge?

The cost of hiring a BPO company to do some of your company work typically varies from company to company. Other kinds of factors like the kind of service to be undertaken, their price structure, and also the location of the BPO company will play a part in determining the cost or what to pay when working with an outsourcing company. For example, you can expect to pay between $20 to $30 for an outsourcing call center position while for payroll, you can get to pay between $150 to $220 per employee every year depending on what the outsourcing company offers. Generally, you can expect to pay lesser to BPO companies than you would normally spend if the operation was to be carried out in your company.

How do BPO companies work?

BPO companies simply help with outsourced business processes. Organizations or Companies need BPO companies to help with non-primary activities that could use some help. Take for example, instead of hiring staff or taking time away from core business processes to handle some non-primary activities, you can simply hire a BPO company that is qualified in that field to help you with it. Such practice allows you to focus more on more important things while also leaving those aspects that you’re contracting out to professionals who will do a good job.

What are the types of BPO services?

There are different types of services offered by BPO companies and they include Information Technology Enabled Services, which involves IT solutions like Tech Support and Service Desk Analyst; and Knowledge Process Outsourcing, which involves things like content creation, accounting services, legal services, and web design. Knowledge Process Outsourcing is however divided into two which are Legal Process Outsourcing (involving legal processes like creating legal agreements) and Research Process Outsourcing (involving research-related processes like investment and market research).

What does a BPO company do?

A BPO company is a Business Process Outsourcing company that takes up various business operations in companies. Some companies usually contract part of their business operations to third-party vendors who are known as the BPO Company. Companies hire BPO companies in two areas called the back office and the front office. The back office involved taking up operations related to IT services, Accounting, Payment Processing, and Human Resources while the front office involves customer-related services like support, sales, and marketing.