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Providing top-notch customer service is mission-critical for companies looking to retain customers and sustain growth in today's competitive landscape. While some reps naturally excel at customer interactions, most employees need thorough training to consistently deliver the kind of exemplary service that gets rave reviews. Investing time and resources into training...

In today's experience-driven economy, customer service can truly make or break a business. How potential customers are treated by your representatives directly impacts your brand's reputation, customer loyalty and retention, referral rates, and bottom line revenue. Put simply, exceptional customer service is an absolute necessity for success. However, finding and...

Providing amazing customer service seems like it should be simple, right? Just empower your team to do whatever it takes to make each customer happy. If only it were that easy! Without clearly defined standards and thoughtful policies to guide them, even the most well-intentioned service reps can deliver inconsistent,...

Every startup needs capital to get off the ground and start generating revenue. While bootstrapping is possible for some, the majority of new ventures require outside financing from angel investors, venture capitalists or other sources. A comprehensive business plan is your ticket to securing this critical early-stage funding.   Investors want...