Blog

Services contracts are commonplace in the business world today. Companies large and small utilize services contracts to outsource things like IT work, janitorial services, landscaping, catering, and more. Having a detailed services contract in place can provide important structure, expectations, and guidelines for the business relationship. However, sometimes services contracts...

Giving someone feedback can be tricky. Doing it right takes thought and care. The goal is to help the other person improve, not make them feel bad.  Constructive feedback points out where changes need to be made, while also being supportive. It focuses on specific behaviors that can be improved,...

Let's be real - good communication is everything when it comes to having strong relationships with clients as a service provider. Without it, misunderstandings happen, expectations get confusing, and projects can completely go off the rails. But with proactive, thoughtful communication, you can build trust, align properly, and collaborate smoothly...

When it comes to running a successful business, having clear goals and standards in place makes all the difference. You want to know how well you're progressing towards your objectives, and ensure customers receive consistent, quality service. This is where performance metrics and service level agreements come in handy.  In...