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For any business looking to outsource work, one of the most important decisions is whether to nearshore or offshore the work. At first glance, the two can seem similar - you're handing off work to another company in another country. But when you dig into the details, nearshoring and offshoring...

Outsourcing business processes to third-party providers (known as business process outsourcing or BPO) can provide organisations with significant cost savings, operational efficiencies, and strategic advantages. However, determining the ideal partnership model - whether short-term or long-term - is an important consideration that can impact the success of the engagement.  In...

Outsourcing is a big buzzword these days for good reason - it offers companies a treasure trove of benefits when done right. But many business leaders are missing out on one of the most powerful advantages of all: outsourcing as a secret weapon for innovation. Let's face it, for most...

The business process outsourcing (BPO) industry has undergone major changes in recent years due to emerging technologies like automation, big data analytics, and artificial intelligence. These new technologies are enabling BPO companies to dramatically improve efficiency, reduce costs, and provide better customer experiences.  In this comprehensive blog post, we will...