It was a really wonderful experience from start to finish working with Custom Decks. We love our completed deck and spend as much time as we can on it! Having a beautiful and usable outdoor space has really helped us cope with the Covid situation. I highly recommend Dale and his team!
This deck is in the front of our house, the entrance to our home, so we wanted it to look classy. We used cedar for the deck planking. Dean, the sales guy, was helpful and not hardsell. In addition to the deck itself, we wanted a frontdoor porchroof overhang and Custom Decks could do it without requiring a second contractor. We got regular communications from their office and site visits to make sure it was going well. The twoman build crew (Travis & Rigo) understood our vision, and asked when they weren't sure (it may have made for a smoother project that I am home all day so they just had to knock on the door to get clarifications). This was a pretty big deck, about 450 sq. ft. Most of it was straightforward but there were a few custom features and workarounds that required creativity. Their finish work was terrific. They took pride in their craftsmanship and in doing a good job. The site was kept clean and our yard was cleaned up as they finished up and left. We paid them through their online system, and that worked fine. In short, we are happy with Custom Decks.
We hired Custom Decks to replace an old wooden deck with new composite material. Custom Decks did an admirable job adapting to some unexpected ground conditions discovered after they removed the old deck. Thoroughly professional crew and staff once they started, they kept working until the job was done. We're very pleased with the result.
I won a 10,000 custom built deck from a 104.3 The Fan Sweepstakes. It turned out amazing! The quality of work, craftsmanship, and attention to detail were exceptional. However, it took several months for them to finally figure out that I was the contest winner and that I wasn't going to do anything more than a 10,000 deck as indicated by the contest. They persistently tried to upsale me and at times I was concerned if I would ever get the deck I wanted. I simply wanted a redone deck with no gimmicks. Despite their unwillingness to redo my entire deck and staircase, I received an incredible 14x10 extension on my existing 8x10 deck after finally meeting face to face with Dale. Can't thank Eddie and Sev enough for their hard work and commitment to finishing this deck project even when the supplies fell short during the project and had to come up with it out of my own pocket.
We just got a pergola built on our property. Absolutely love how well it turned out. When you look at the level of detail it's apparent that it's built by a real craftsman. We couldn't be happier.
Overall, I'd highly recommend the company. Two thumbs up!
But in all, we were satisfied overall with our experience.
Dale and his team built an amazing deck for us! It included a stacked stone firepit with 700k BTU's! Yes, that is not a typo, it is awesome! The quality and craftsmanship of the deck and firepit is top notch. Dale was great to work with and answered the dozens of questions we had throughout the process. He was flexible and easy to work with and his crew was great. They finished early and we could not be happier with the results! Our realtor told us it has greatly increased the property value of our home.
Very unprofessional. Kris as stated below. Was late to the appointment of course due to traffic as stated in earlier reviews. Was very rude. Acted as if I unintelligent. Quoted 60k for a 15x35 deck. Meeting lasted less then five minutes. Didn
I am not one for writing online reviews, but this is one I was willing to make an exception on. These guys are fantastic and I highly recommend them.