Respond directly
It's important for you to know what people are saying about your business. With wimgo®, you'll not only get to see it, you'll be able to engage reviewers, giving you the opportunity thank them for their comments or address any concerns. By responding to reviewers, you show your commitment to customer satisfaction and position yourself as a business that places its customers first.
Highlight your favorites
We know you want to put your best foot forward. That’s why we give you the ability to highlight your favorite, most helpful customer reviews. Once you’ve claimed your business, you’ll be able to select your top three reviews, and those reviews will appear first when users view your listing.
Even negative reviews help
It's better to hear it from your customers so you can correct the issue rather than never knowing about it and wondering why your business is slumping. Negative reviews add authenticity and can make the positive reviews more impactful. Consumers are smart; they'll weigh the review against individuals who agree and disagree with it as well as your overall reputation.
wimgo® lets you fix the problem. Twice as many people will tell you they are happy if you fix the problem than they tell about a negative experience. Look for negative reviews, fix the problem and reply to the review. Even if you don't sway the individual, potential customers look at how you handled the situation.
Addressing the issue publicly will demonstrate to potential customers that you care about your reputation and your customers. Just show that you care and it'll pay off in spades.
